Standards and Controls
As a company, we are convinced that underpinning our growth over the years has been our commitment to controls and standards that give confidence to our customers.
Perhaps the most important element of this relates to Food Safety. West Country Milk is independently audited every year to ensure it meets ‘NSF Due Diligence Standards’ for ‘The Sourcing, Approval & Remote Delivery of Dairy & Grocery Products’.
In April 2017 and for the fifth consecutive year we were accredited to a GOLD Standard in this regard.
West Country Milk contracts with suppliers via a formal SLA which includes minimum standards for delivery of products. Whilst touching upon multiple elements of the Service Levels required a critical element of this agreement is to ensure Chill Chain Integrity throughout the Supply Chain. From Storage, to Delivery Vehicles and Delivery Point, correct environmental conditions are maintained.
Restricted Product Lists
West Country Milk offers some 600+ product options. Not all products are desired at every customer meaning in some cases there needs to be active restrictions in place. These restrictions help to support range control, dietary control and budgetary control.
West Country Milk employs bespoke Computer Software systems specifically developed to manage all aspects of our business. This includes product lists that are specific to each account. These lists can even be established at the ‘site’ level for the ultimate control. For any order placed direct with West Country Milk these controls prevent any request for a restricted product from even being processed.
Importantly, these lists can be revised instantly should lists need to be adjusted; for example according to season.
Cash flow is the life blood of any business. West Country Milk works with customers to offer attractive terms for payment. However, we are also proud of our long-standing ethics to ensure undue pressure is not passed down to our suppliers. Our policy being to pay suppliers on time, every time.
Occasionally invoice queries occur, however, our controls allow us to minimize this. For example, we process in excess of 65,000 invoices every week, however, our average invoice query count runs at less than 0.004%!! “